Lowongan Kerja Deputy Head Of Service Delivery Terbaru PT Indonesia.
The ideal candidate would be responsible for the following:
- Manage and prioritize project delivery within the requirements of Timeframe. Budget, Specifications, Quality.
- Monitor and manage the operation & quality of services in comply with the Service Level Agreement (SLA).
- Manage service desk vendors and render service desk activitiesin a satisfactory manner to secure the customer satisfaction.
- Enablement of effective and mutually satisfactory services and charges provided by AXA Tech to AXA Asia.
- Articulate the future demand of AXA Tech from the Operating Companies, for Business As Usual and for projects.
- Develop positive working relationships with all stakeholders in the assigned business area
- Handle service escalation and resolution of conflicts as well as complaints.
- Promote and communicate on any new initiatives.
- Be the client advocate within the AXA Tech organization.
- Initiate dialogue with business and IT to gauge a better understanding with regard to client business strategy, needs and requirements; and communicate to management and staff.
- Prepare and deliver AXA Tech initiated projects including the value proposition that may benefit client's business in terms of quality and efficiency gains
- Oversee the development and submission of the project proposals to ensure all the service lines are engaged and supportive of the proposed solution.
- Oversee the alignment of Service Level Agreement (SLA) and Key Performance Indicators (KPI) with our service providers.
- Chair the governance meetings with the clients and relay the information back to the relevant service lines.
- Be able to set realistic targets for proposal and service delivery both internally and externally.
- Bachelor Degree in Business or Information systems Management.
- Min. 7-9 years related experience in operations and with key account management.
- Detailed understanding and practical experience with project management or service delivery based on PMBOK and ITIL practice.
- Strong collaboration and operational interactions with business IT teams and representatives on a daily basis.
- A self-starter with strong proactive attitude.
- Strong in customer service oriented and relationship building skills.
- Excellent listening and communication skills.
- PMI or ITIL certification is a definite asset.
- Proven ability to facilitate meeting with large IT audience with outstanding presentation skills.
- Proven experience in leading large IT infrastructure projects on time and within budget.
- Any application without an attachment of resume in Word/PDF format will NOT be considered.
Lowongan Kerja Terbaru
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