Lowongan Kerja Deputy Head Of Service Delivery PT Indonesia

Lowongan Kerja Deputy Head Of Service Delivery Terbaru PT Indonesia.

Deputy Head Of Service Delivery PT Indonesia

The ideal candidate would be responsible for the following:

  • Manage and prioritize project delivery within the requirements of Timeframe. Budget, Specifications, Quality.
  • Monitor and manage the operation & quality of services in comply with the Service Level Agreement (SLA).
  • Manage service desk vendors and render service desk activitiesin a satisfactory manner to secure the customer satisfaction.
  • Enablement of effective and mutually satisfactory services and charges provided by AXA Tech to AXA Asia.
  • Articulate the future demand of AXA Tech from the Operating Companies, for Business As Usual and for projects.
  • Develop positive working relationships with all stakeholders in the assigned business area
  • Handle service escalation and resolution of conflicts as well as complaints.
  • Promote and communicate on any new initiatives.
  • Be the client advocate within the AXA Tech organization.
  • Initiate dialogue with business and IT to gauge a better understanding with regard to client business strategy, needs and requirements; and communicate to management and staff.
  • Prepare and deliver AXA Tech initiated projects including the value proposition that may benefit client's business in terms of quality and efficiency gains
  • Oversee the development and submission of the project proposals to ensure all the service lines are engaged and supportive of the proposed solution.
  • Oversee the alignment of Service Level Agreement (SLA) and Key Performance Indicators (KPI) with our service providers.
  • Chair the governance meetings with the clients and relay the information back to the relevant service lines.
  • Be able to set realistic targets for proposal and service delivery both internally and externally.
The successful candidate should possess:
  • Bachelor Degree in Business or Information systems Management.
  • Min. 7-9 years related experience in operations and with key account management.
  • Detailed understanding and practical experience with project management or service delivery based on PMBOK and ITIL practice.
  • Strong collaboration and operational interactions with business IT teams and representatives on a daily basis.
  • A self-starter with strong proactive attitude.
  • Strong in customer service oriented and relationship building skills.
  • Excellent listening and communication skills.
  • PMI or ITIL certification is a definite asset.
  • Proven ability to facilitate meeting with large IT audience with outstanding presentation skills.
  • Proven experience in leading large IT infrastructure projects on time and within budget.
  • Any application without an attachment of resume in Word/PDF format will NOT be considered.
We offer excellent career prospects and attractive remuneration package to the right candidates. Interested parties, please send your detail resume in English with present and expected salary to us. If you have any queries on this position, please feel free to contact us through email. All personal data collected will be treated in strict confidence and used solely for recruitment purpose. All applicants' information will be destroyed after 12 months.



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Lowongan Kerja Terbaru


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